Work Got Personal.

I had a customer come in on Friday the 29th of June and asked for a refund on a nightgown. I asked - like I’m supposed to - what was wrong with it and the customer replied, “I brought this for my mother, but I lost her this morning, so I don’t need it anymore.” And then she started to cry. Understanding where she was coming from and also feeling the same pain as her, I offered her a box of tissues and gave her a minute. But that’s when I knew I had to leave, as I was going to burst out crying myself, so I had to ask Allison to take over. It was so sad and hit very close to home for me. I understood exactly what she was going through and how much pain she was currently in. I thought it was very brave of her to come in the same day she lost her mother, but still very sad. I don’t think I could have ever done that. I was a royal mess when I found out, but in saying that I was only 14. This lady was in her mid forties, maybe early fifties – I am horrible at guessing peoples ages. I felt really bad for leaving like I did, but I knew if I stayed any longer I wouldn’t have been much help and I didn’t really want to cry in front of a customer.